Stansberry Research is the flagship brand of MarketWise, Inc. (NASDAQ: MKTW), and it is one of the few publishers in this vertical that hosts its own charge-explanation page and confirms self-service cancellation on it. The mechanics are simple: log in, turn off auto-renew, done. The refund side is where the structure splits — front-end newsletters get a 30-day cash window, and higher-tier back-end products are credit-only. The one-day cancel rule is the detail that determines whether your next charge processes or not.
Here is the step-by-step, the fine print decoded, and what to do if the cancellation does not stick.
How to Cancel Your Stansberry Research Subscription (Step by Step)
Stansberry Research offers three cancellation methods: online self-service, phone, and email. All three are confirmed on the publisher’s own charge-explanation page (stansberryresearch.com/stansberry-research-charge, verified July 20, 2026) and the Terms of Use (stansberryresearch.com/legal/terms-of-use, verified July 20, 2026).
Method 1: Cancel Online (Fastest)
- Go to members.stansberryresearch.com and log in with your email and password.
- Navigate to Account Settings.
- Follow the cancellation instructions on that page to turn off automatic renewal.
- Your account will be closed and any applicable refund will be processed to your original payment method.
Stansberry Research confirms on their official charge-explanation page: “You can cancel your Stansberry Research membership at any time by logging into your account at https://members.stansberryresearch.com and accessing your ‘Account Settings’ page. On the ‘Account Settings’ page, you will find instructions on how to process your cancellation.”
Method 2: Cancel by Phone
- Call 1-888-261-2693 (toll-free, U.S.).
- International callers: 443-839-0986.
- Hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time (verified July 20, 2026, against stansberryresearch.com/contact).
- Have your account email or order number ready.
- Ask the representative to cancel your subscription and confirm whether you are within the refund window.
Stansberry Research states their average call wait time is under one minute. The phone line is staffed by in-house representatives in Baltimore.
Method 3: Cancel by Email
Email stansberrybilling@stansberryresearch.com with your account details and a request to cancel. The publisher states email inquiries receive a response within 1-3 business days. Email is slower than the online portal or phone, but it creates a written record of your cancellation request, which matters if there is a dispute about timing.
The Terms also list info@stansberryresearch.com as a general contact. For cancellation specifically, stansberrybilling@stansberryresearch.com is the designated address.
The One-Day Cancel Rule
The Terms (verified July 20, 2026) state: “You must notify us by using one of the foregoing methods at least one day before the renewal date in order to avoid being charged for the renewal of your subscription.” Cancel on the renewal date itself and the charge may still process. Stansberry’s one-day rule is less aggressive than the 48-hour rules at the Agora-family publishers (Paradigm Press, Banyan Hill), but the logic is the same: cancel early, not on the day.
The fix: cancel at least one day before your renewal date. If you do not know your renewal date, log in to members.stansberryresearch.com and check your Account Settings, or call and ask.
The Refund Fine Print
Stansberry Research’s refund policy has two tiers, and which one applies depends on the product and the timing. The Terms (verified July 20, 2026) state the structure directly.
Front-End Products: The 30-Day Cash Window
On entry-level products like True Wealth, Retirement Millionaire, and Stansberry’s Investment Advisory, Stansberry Research offers a 30-day cash refund window from the start of your subscription. The Terms state: “If you are a User for a Term longer than a month… and you cancel within the first thirty (30) days of your initial subscription, you may receive a refund of your subscription fee minus the equivalent of one-month pro-rated charge.”
After 30 days, no cash refund is available, but you can still cancel future auto-renewals. You keep access through the end of the term you paid for.
Back-End Products: Credit-Only
Higher-priced products carry different terms. True Wealth Systems offers a “Stansberry Research Credit” rather than cash if you cancel within 30 days. Extreme Value ($999) and Crypto Capital ($2,500) have been documented as no-cash-refund products. BBB complaint records (verified July 20, 2026) contain cases where subscribers to $2,500 products were offered credit toward other Stansberry products instead of cash refunds, even when they believed a cash refund had been promised in the sales presentation.
Stansberry Research’s position, stated in BBB responses, is that the order form terms govern. If the order form says “credit refund,” that is what you get. The distinction is in the fine print of the product’s order page, not in the marketing video.
No-Refund Offers
Some promotional offers do not include any refund option. If you purchased one of these, the only remedy is a credit toward another Stansberry product.
Phone Orders: The 72-Hour Window
The Terms include a phone-order-specific clause: if you ordered by telephone and did not agree to be legally bound at that time, you have 72 hours from the welcome email to cancel for a full refund — a tighter window than the 30-day annual subscription window.
Auto-Renewal Refunds
If your charge is an auto-renewal and you missed it, the rules are specific. Stansberry sends a pre-charge notification email approximately 30 days before the renewal date. If you cancel before the renewal date, no charge occurs. If the charge has already posted and you are within 30 days of it, you may get a refund — but only if the product’s terms allow it. After 30 days post-renewal, the charge is generally non-refundable. The 30-day clock starts from the renewal charge date, not from when you noticed it.
The Auto-Renew Trap to Watch For
Stansberry subscriptions auto-renew by default. A $49 first-year subscription renews at $199 each year until you cancel. The Terms state Stansberry may bill the payment method on file regardless of whether card information has changed — card networks’ account-updater services can push new card details automatically. A new card number does not stop auto-renew. Only a cancellation does.
The fix: turn off auto-renew in Account Settings at members.stansberryresearch.com immediately after subscribing. Stansberry sends a reminder email roughly 30 days before the charge, but it lands in the same inbox as their promotional volume and is easy to miss.
The Charge Descriptor Cross-Reference
If you arrived here because you saw a charge on your credit card statement, the Stansberry Research billing descriptor is SR STANSBERRY RESEARCH* with the phone number 888-261-2693. The “SR*” prefix is the MarketWise family descriptor, shared with Brownstone Research (which uses SR* BrownstoneResearch.com). Older charges may appear as PSV*STANSBERRY RESEARCH — the PSV* prefix is the Agora family’s “publishing services” descriptor, used on earlier Stansberry subscriptions. If your descriptor says “SR* BROWNSTONERES,” see the SR* Brownstone Research charge decode. If it says “PSV*” with a different phone number, you may be looking for an Agora-family publisher — see Paradigm Press, Banyan Hill, or Oxford Club. See the SR* Stansberry Research charge decode for the full descriptor breakdown.
Confirmation Checklist
After canceling, verify each of these:
- You received a cancellation confirmation email from Stansberry Research. If not within 24 hours, call 888-261-2693 or email stansberrybilling@stansberryresearch.com.
- Your Account Settings page at members.stansberryresearch.com shows the subscription as canceled or expired.
- Auto-renew is turned off for all products listed in your account, including any bundled with the one you intended to cancel. Stansberry sometimes bundles products, and canceling one may leave the others active.
- Check your credit card statement the following month. No new SR* or PSV* charges should appear. If one does, call immediately.
- If you were promised a refund, confirm the amount and the timeline. Cash refunds process in 7-14 business days per Stansberry’s Terms of Use. Credits are applied to your account for use toward other products.
What If the Charge Is Not Yours
If you have never subscribed to any Stansberry Research product and the charge is unfamiliar, contact Member Services at 888-261-2693 or email stansberrybilling@stansberryresearch.com. Common explanations include a family member who used a shared card, a free trial that converted to paid, or a subscription purchased under a different email address.
Stansberry Research requires the cardholder to contact them directly before filing a chargeback. The Terms state that initiating a chargeback without first contacting customer service can result in account termination. If you have contacted them and the issue is unresolved, a chargeback through your card issuer is the escalation path. Try the publisher first — their phone line is staffed and BBB records show they resolve a high percentage of billing complaints when the subscriber calls. Stansberry holds a BBB A+ rating with a 100% complaint-response rate, which is better than most publishers in this vertical.
When a Chargeback Makes Sense
A chargeback is the last resort, not the first. Use it only if:
- You contacted Stansberry Research by phone and email and received no response within a reasonable timeframe.
- The charge is clearly fraudulent (you have no account and never subscribed).
- You canceled within the refund window and were denied a refund you are owed under the product’s terms.
- You have written evidence of a refund promise that customer service refuses to honor.
Filing a chargeback without first contacting the publisher will likely result in Stansberry disputing it, and their order-form records are thorough. If you have the cancellation confirmation in writing, your card issuer will have what it needs to side with you.
Contact Reference
All contact information verified July 20, 2026 against stansberryresearch.com/contact, stansberryresearch.com/stansberry-research-charge, and stansberryresearch.com/legal/terms-of-use.
| Method | Details |
|---|---|
| Phone (U.S.) | 1-888-261-2693 |
| Phone (International) | 443-839-0986 |
| Hours | Monday-Friday, 9 a.m.-5 p.m. Eastern Time |
| Billing Email | stansberrybilling@stansberryresearch.com |
| General Email | info@stansberryresearch.com |
| Online Portal | members.stansberryresearch.com |
| Stansberry Research, 1125 N. Charles St, Baltimore, MD 21201 | |
| Legal Entity | Stansberry Research (MarketWise, Inc., NASDAQ: MKTW) |
Flack Jacket Finance is an independent publisher and is not affiliated with Stansberry Research or MarketWise, Inc. We may earn affiliate commissions from links on this site. This page was last verified July 20, 2026. Publisher phone numbers, portal paths, and refund policies change — always confirm directly with the publisher before acting.
For cancellation steps at other publishers in this vertical, see the Banyan Hill cancellation guide, the Oxford Club cancellation guide, the Paradigm Press cancellation guide, and the Angel Publishing cancellation guide.
See the SR* Stansberry Research charge decode for the billing descriptor breakdown, or the guides index for more publisher help pages.