You saw “PSV* PARADIGM PRESS” on your credit card statement and a phone number next to it — usually 844-731-0984. That charge is a subscription or auto-renewal for a Paradigm Press financial newsletter. Paradigm Press, LLC is a Baltimore-based publisher in The Agora Companies network, headquartered at 1001 Cathedral Street, Baltimore, MD 21201. The “PSV*” prefix is Paradigm’s billing descriptor, and the publisher’s own Help Center has a dedicated FAQ titled “What is PSV* Paradigm Press?” confirming the descriptor maps to them.
The charge might also appear as “PSVPARADIGM PRE” or a similar truncated variation depending on your card processor. If the descriptor shows a different brand — “SR STANSBERRY RESEARCH,” for example — that is a sister publisher under a different billing entity, and you want the Stansberry charge decode instead. The “MD” that sometimes appears on the line stands for Maryland, where the company is located.
If you do not recognize the charge at all, skip to “What If You Don’t Recognize the Charge” below. Paradigm Press does not bill people who have not subscribed, but shared cards, family members, and free-trial-to-paid conversions are common explanations.
What Products the PSV* Paradigm Press Charge Covers
Paradigm Press publishes a range of paid investment newsletters and research services. The PSV* descriptor covers all of them. The most commonly billed products include:
- Altucher’s Investment Network (James Altucher; $49 promo first year, $299.99 list)
- Breaking Profits (Enrique Abeyta; $49 for six months, $299 renewal)
- Paradigm Mastermind Group (multi-guru, $2,495/year All-In Summit pricing)
- True Alpha (proprietary trading system, documented near $2,100)
- Jim Rickards’ research products (AI Debt Warning, Situation Report)
- Ray Blanco’s technology research and Zach Scheidt’s income products
The charge amount depends on which product you subscribed to. Entry-level front-ends like Altucher’s Investment Network typically bill at $49 for the first year and auto-renew at full list price. Higher-tier back-ends like Mastermind Group and True Alpha bill at full price. If you are seeing a $299 charge and originally paid $49, that is the standard renewal after the promotional first year.
The Charge Descriptor Decoded
Paradigm Press uses the “PSV*” prefix as its billing descriptor. Here is what each variation means:
- PSV PARADIGM PRESS* — the standard descriptor. “PSV” stands for “publishing services,” a prefix shared across the Agora publishing family and confirmed by sister imprint The Oxford Club on its own descriptor-explanation pages (oxfordclub.com, verified July 18, 2026). The phone number 844-731-0984 follows it on most statements.
- PSV PARADIGM PRE* or PSV*PARADIGM PR — the same charge, truncated by the card processor. Same entity.
- PSV [Product Name]* — some Paradigm charges append the specific product rather than the publisher name. “PSV* ALTUCHER” or “PSV* RICKARDS” is still a Paradigm Press charge for a specific newsletter. Oxford Club’s own decode pages note that the PSV designation appears most often on Visa card statements.
All of these map to the same company at 1001 Cathedral Street, Baltimore, MD 21201. The “PSV” prefix is shared across the broader Agora publishing family — Stansberry Research has historically used PSV* alongside its current SR* format. If you are uncertain which publisher billed you, the phone number and the product name on the descriptor are the fastest disambiguators.
How to Cancel the Subscription
Paradigm Press offers two cancellation methods: online self-service and phone. The Terms (verified July 18, 2026) state that to cancel or change subscription billing, log into your account or contact Customer Support at 844-731-0984.
Method 1: Cancel Online (Fastest)
- Go to paradigmpressgroup.com and log in to your account.
- Navigate to your account or subscription settings.
- Follow the cancellation instructions to turn off auto-renewal.
- You retain access through the end of the subscription period you have already paid for. The subscription simply does not renew.
Paradigm’s Terms state that auto-renewal customers are charged unless canceled at least 48 hours before the next billing date. Cancel inside that window and the next charge may still process.
Method 2: Cancel by Phone
- Call 1-844-731-0984 (toll-free, U.S.). International: +1-443-353-4212.
- Hours: Monday through Friday, 9:00 a.m. to 8:00 p.m. Eastern Time.
- Have your account email or order number ready.
- Ask the representative to cancel your subscription and turn off auto-renewal. Confirm whether you are within any refund window that applies to your product.
Paradigm states on their Contact Us page (verified July 18, 2026) that the estimated call wait time is under one minute and the call center is staffed in-house in Baltimore.
Method 3: Cancel by Email or Contact Form
Email feedback@paradigm.press or use the contact form at paradigmpressgroup.com/contact-us. The form includes a subject dropdown with explicit options for “Auto Renew Cancel” and “Cancel Paid Publication.” Email is slower than the portal or phone, but it creates a written record of your cancellation request, which matters if there is a dispute about timing.
The Refund Fine Print
Paradigm Press’s refund policy is stricter than some of its Agora-family peers, and the distinction between the marketing presentation and the order form terms is where most disputes happen. The Terms (Section 10, verified July 18, 2026) state the policy directly.
The Default: Non-Refundable
Paradigm’s Terms state: “Subscription payments are non-refundable and all sales are final unless otherwise indicated.” If your order form did not specify a refund window, the subscription is non-refundable, and cancellation only stops future auto-renewals. You keep access through the term you paid for.
When a Refund Window Exists
The Terms continue: “In the event we offer a refund, you may elect to receive your refund in the form of cash within the stated refund period. If a refund request is made after the expiration of the stated refund period, we reserve the right to issue the refund in the form of credits to your customer account.”
Two things follow. First, some products carry a refund window — typically 30 days from purchase — but it is product-specific and stated on the order form, not in the marketing video. Second, if you miss that window, Paradigm’s default offer is account credit toward other Paradigm products, not cash. Any unapplied credits expire after one year.
The Marketing-vs-Order-Form Gap
This is the most-documented complaint pattern against Paradigm Press. The 2021 Relman Law complaint against Agora (federal court, public record) describes a subscriber who paid $2,100 for “True Alpha” after James Altucher stated on a webinar that any dissatisfied subscriber could get a full refund within 30 days, no questions asked. When the subscriber called to cancel on day 30, customer service told him no such refund policy existed. BBB records (verified July 18, 2026) contain multiple variations of this pattern: a refund promise made verbally in a presentation, then denied at the customer service desk because the order form terms did not include it.
Paradigm’s position, stated in BBB responses, is that the order form terms govern. If the order form said non-refundable or credit-only, that applies — regardless of what was said in the sales presentation. BBB records also show Paradigm has issued full cash refunds in a meaningful share of escalated complaints, particularly when the subscriber documented the verbal refund promise and pressed the point. The publisher is not immune to its own sales claims; it requires the subscriber to produce evidence.
Auto-Renewal Refunds
If your charge is an auto-renewal and you missed it, Paradigm’s Terms require cancellation at least 48 hours before the next billing date to avoid the charge. There is no stated post-charge grace period. In practice, BBB records show subscribers who call within a few days of an auto-renewal and request a refund are sometimes accommodated, particularly if they have not consumed the renewed content. The further out from the charge date, the less likely a cash refund becomes.
Lifetime Subscriptions: The 3-Year Minimum
Paradigm’s Terms (Section 10, verified July 18, 2026) address lifetime subscriptions directly: “When you purchase a lifetime subscription to one of our services, you are purchasing it for the life of the product (assuming any applicable maintenance fees are paid). We commit to fulfill that product for a minimum of 3 years. If the product closes before a minimum of 3 years’ time, we commit to fulfilling a similar service for the remainder of the applicable 3-year period.”
“Lifetime” means the lifetime of the product, not your lifetime. If the product shuts down, you get a “similar service” — not a refund and not necessarily the service you bought. Maintenance fees can be billed on top of the lifetime price, and failing to pay them ends the subscription. The Agora family has a documented history of publisher wind-downs (Legacy Research 2024, Money Map Press 2024, Manward Press 2025) where lifetime subscribers received credits or migrations, not cash. If you are considering a lifetime tier, read the newsletter lifetime-subscription receipts first.
The Auto-Renew Trap to Watch For
Paradigm Press subscriptions auto-renew by default. When you buy a $49 first-year subscription, the order form discloses that it will automatically renew at the full list price until you cancel. The renewal charge is what most people see on their statement and do not recognize.
The 48-hour rule is the key detail. Paradigm’s Terms state that auto-renewal customers are charged unless they cancel at least 48 hours before the next billing date. Cancel one day before and the charge may still process, putting you in the position of requesting a refund rather than preventing the charge.
The fix: turn off auto-renew in your account settings immediately after subscribing, or calendar the renewal date a week in advance. Card networks may automatically update your card details through account updater services, meaning a new card number will not stop the charge — only a cancellation will.
Confirmation Checklist
After cancelling, verify each of these:
- You received a cancellation confirmation email from Paradigm Press. If not within 24 hours, call 844-731-0984.
- Your account page at paradigmpressgroup.com shows the subscription as canceled or auto-renew turned off.
- Auto-renew is off for all products in your account, including any bundled with the one you intended to cancel. Paradigm sometimes bundles products, and canceling one may leave others active.
- Check your credit card statement the following month. No new PSV* charges should appear. If one does, call immediately.
- If you were promised a refund, confirm the amount, the form (cash or credit), and the timeline. Cash refunds process back to your original payment method, typically in 7-14 business days. Credits apply to your account for use toward other Paradigm products and expire after one year.
What If the Charge Is Not Yours
If you have never subscribed to any Paradigm Press product and the charge is unfamiliar, contact Customer Service at 844-731-0984 or email feedback@paradigm.press. Common explanations include a family member who used a shared card, a free trial that converted to paid, or a subscription purchased under a different email address.
Paradigm Press’s Terms state that initiating a chargeback without first contacting customer service can result in account termination. If you have contacted them and the issue is unresolved, a chargeback through your card issuer is the escalation path. Try the publisher first — their phone line is staffed in Baltimore and BBB records show they resolve a meaningful share of billing complaints when the subscriber calls directly.
When a Chargeback Makes Sense
A chargeback is the last resort. Use it only if:
- You contacted Paradigm Press by phone and email and received no response within a reasonable timeframe.
- The charge is clearly fraudulent (you have no account and never subscribed).
- You cancelled within a refund window stated on your order form and were denied a refund you are owed.
- You have written evidence (order form, email, webinar recording) of a refund promise that customer service refuses to honor.
Filing a chargeback without first contacting the publisher will likely result in Paradigm disputing it, and their order-form records are thorough. BBB records show that when subscribers skip the publisher and go straight to a chargeback, Paradigm’s response to the card issuer typically includes the order form and Terms acknowledgment — which can cause the chargeback to fail. If you have the cancellation confirmation and any refund promise in writing, your card issuer will have what it needs to side with you.
Contact Reference
All contact information verified July 18, 2026 against paradigmpressgroup.com/contact-us, paradigmpressgroup.com/terms-conditions, and paradigmpressgroup.com/help-center.
| Method | Details |
|---|---|
| Phone (U.S.) | 1-844-731-0984 |
| Phone (International) | +1-443-353-4212 |
| Hours | Monday-Friday, 9 a.m.-8 p.m. Eastern Time |
| feedback@paradigm.press | |
| Online Portal | paradigmpressgroup.com (log in to account) |
| Contact Form | paradigmpressgroup.com/contact-us |
| Paradigm Press, LLC, 1001 Cathedral Street, Baltimore, MD 21201 | |
| Payments Mailing | PO Box 964, Frederick, MD 21705 |
Flack Jacket Finance is an independent publisher and is not affiliated with Paradigm Press, LLC or The Agora Companies. We may earn affiliate commissions from links on this site. This page was last verified July 18, 2026. Publisher phone numbers, portal paths, and refund policies change — always confirm directly with the publisher before acting.
See the guides index for more publisher and thesis explainers.