Paradigm Press is Jim Rickards’ publisher, and it is the Agora network’s flagship financial publishing imprint. The cancellation mechanics are the same as its sister publishers — log in or call — but the refund structure follows the Agora-family Terms template that splits cash from credit depending on the product and the timing. The 48-hour cancel rule is the detail that catches the most people, because it means a same-day cancellation on your renewal date may not stop the charge from processing.
Here is the step-by-step, the fine print decoded, and what to do if the cancellation does not take.
How to Cancel Your Paradigm Press Subscription (Step by Step)
Paradigm Press offers two cancellation methods: online self-service and phone. Both are confirmed on the publisher’s Terms and Conditions page (paradigmpressgroup.com/terms-conditions, verified July 20, 2026) and the Contact Us page (paradigmpressgroup.com/contact-us, verified July 20, 2026).
Method 1: Cancel Online (Fastest)
- Go to paradigmpressgroup.com and log in to your account.
- Navigate to your account settings or subscription management section.
- Turn off automatic renewal for the subscription you want to cancel.
- You retain access through the end of the subscription period you have already paid for. The subscription simply does not renew.
The Terms state: “To cancel or change your subscription billing details, log into your account or contact Customer Support at 844-731-0984.” The online portal is the publisher’s primary self-service path.
Method 2: Cancel by Phone
- Call 1-844-731-0984 (toll-free, U.S.).
- International callers: +1-443-353-4212.
- Hours: Monday through Friday, 9:00 a.m. to 8:00 p.m. Eastern Time (verified July 20, 2026, against paradigmpressgroup.com/contact-us).
- Have your account email or order number ready.
- Ask the representative to cancel your subscription and turn off auto-renewal. Confirm whether you are within any refund window that applies to your product.
Paradigm Press has improved its self-service options under regulatory pressure. The Contact Us page includes a form with specific cancellation options including “Auto Renew Cancel” and “Cancel Paid Publication” as dropdown choices, which creates a written record if the phone line is busy.
The 48-Hour Cancel Rule
This is the detail most Paradigm Press subscribers miss. The Terms (verified July 20, 2026) state that auto-renewal customers must cancel “at least 48 hours before the next billing date” to avoid being charged. Cancel inside that 48-hour window and the charge may still process, even if you called or logged in on the renewal date. You then have to request a refund rather than prevent the charge.
The fix: cancel at least 48 hours before your renewal date. If you do not know your renewal date, log in to your account and check, or call and ask. Calendar it a week in advance to give yourself margin.
The Refund Fine Print
Paradigm Press’s refund policy follows the Agora-family template (verified July 20, 2026, against the Terms, Sections 9-10). The structure is nearly verbatim across Paradigm Press, Banyan Hill, and the broader Agora network.
The Default: Non-Refundable
Subscriptions are non-refundable by default. When you cancel, you keep access through the end of the current subscription period. Future charges stop. Past charges are not refunded unless you are within a stated refund window.
Cash Within the Stated Window
Front-end products carry a money-back guarantee stated on the order form. If you cancel within that window, you get cash back to your original payment method. The specific window depends on the product — check your order confirmation or the product’s order page. Strategic Intelligence, Rickards’ flagship, and other entry-level publications typically carry a stated refund period.
Credit After the Window
After the stated refund window expires, Paradigm Press reserves the right to issue refunds as credits to your customer account rather than cash. Credits expire after one year. This is the cash-versus-credit split that generates most complaints across the Agora family.
The 2-Year Resubscribe Forfeiture
Paradigm Press’s Terms include a clause that if you cancel and resubscribe within two years, you forfeit the money-back guarantee on the new subscription. The guarantee applies to first-time purchases only. If you canceled once and came back, the second purchase is treated differently.
Lifetime Subscriptions: Product Life, Not Your Life
The Terms define lifetime subscriptions as the lifetime of the product, with a 3-year minimum fulfillment obligation and a “similar service” substitute if the original product closes. Maintenance fees can be billed on top of the lifetime purchase price. This is the clause that catches lifetime-tier subscribers off guard: “lifetime” means the lifetime of the product, not the subscriber. When the product ends, the publisher decides what to offer in return.
The Marketing-vs-Order-Form Gap
BBB records (verified July 20, 2026) document the recurring complaint pattern. Paradigm Press is not BBB accredited and holds a 2.45/5 rating across 21 reviews. The complaint pattern is consistent: subscribers report $2,990 high-ticket charges, urgency-based marketing, and chargeback friction. Publisher responses in BBB filings state they would have refunded if contacted before the chargeback — which means the first call to customer service matters. BBB documents cases where Paradigm issued full cash refunds after escalation, but the initial service-desk answer is often “no.”
The Auto-Renew Trap to Watch For
Paradigm Press subscriptions auto-renew by default. The order form discloses that the subscription will automatically renew at the full list price until you cancel. The Terms include an account-updater clause: card networks can push your new card details to Paradigm Press automatically when your old card is replaced. A new card number does not stop auto-renew. Only a cancellation does.
The pre-renewal notification email is sent, but it lands in an inbox full of promotional volume — Paradigm Press runs heavy email campaigns across Rickards, James Altucher, and other gurus — and is easy to miss. The 48-hour rule compounds this: if you see the renewal charge and call the same day, you may be inside the window where the charge has already processed.
The fix: turn off auto-renew in your account settings at paradigmpressgroup.com immediately after subscribing, and calendar the renewal date a week in advance.
The Charge Descriptor Cross-Reference
If you arrived here because you saw a charge on your credit card statement, the Paradigm Press billing descriptor is PSV* followed by the product name. The “PSV*” prefix stands for “publishing services” and is shared across the Agora publishing family — Banyan Hill, The Oxford Club, and historically Stansberry Research all use it. The phone number 844-731-0984 follows the descriptor on most statements. If your descriptor says “PSV*” with a different phone number, you may be looking for a sister publisher. See the PSV* Paradigm Press charge decode for the full breakdown and cross-references to Banyan Hill, Oxford Club, and Stansberry Research.
Confirmation Checklist
After canceling, verify each of these:
- You received a cancellation confirmation email from Paradigm Press. If not within 24 hours, call 844-731-0984.
- Your account page at paradigmpressgroup.com shows the subscription as canceled or auto-renew turned off.
- Auto-renew is off for all products in your account, including any bundled with the one you intended to cancel.
- Check your credit card statement the following month. No new PSV* charges should appear. If one does, call immediately — and document the date you originally canceled.
- If you were promised a refund, confirm the amount, the form (cash or credit), and the timeline. Cash refunds process back to your original payment method. Credits apply to your account for use toward other Paradigm Press products and expire after one year.
What If the Charge Is Not Yours
If you have never subscribed to any Paradigm Press product and the charge is unfamiliar, contact Customer Service at 844-731-0984 or use the contact form at paradigmpressgroup.com/contact-us. Common explanations include a family member who used a shared card, a free trial that converted to paid, or a subscription purchased under a different email address.
If you have contacted Paradigm Press and the issue is unresolved, a chargeback through your card issuer is the escalation path. Try the publisher first. BBB records show Paradigm Press has stated in complaint responses that they would have refunded if contacted before the chargeback — which means calling before filing a dispute matters.
When a Chargeback Makes Sense
A chargeback is the last resort. Use it only if:
- You contacted Paradigm Press by phone and received no response within a reasonable timeframe.
- The charge is clearly fraudulent (you have no account and never subscribed).
- You canceled within the 48-hour window and the charge processed anyway, and Paradigm Press will not refund it.
- You have written evidence of a refund promise that customer service refuses to honor.
Filing a chargeback without first contacting the publisher will likely result in Paradigm Press disputing it. Their order-form records are thorough. Document your cancellation confirmation and any refund promise before escalating to your card company. BBB records show that Paradigm’s position in dispute responses is that they would have resolved the issue if contacted first — so build the paper trail before going to your card issuer.
Contact Reference
All contact information verified July 20, 2026 against paradigmpressgroup.com/contact-us, paradigmpressgroup.com/terms-conditions, and paradigmpressgroup.com/help-center.
| Method | Details |
|---|---|
| Phone (U.S.) | 1-844-731-0984 |
| Phone (International) | +1-443-353-4212 |
| Hours | Monday-Friday, 9 a.m.-8 p.m. Eastern Time |
| Online Portal | paradigmpressgroup.com (account login) |
| Contact Form | paradigmpressgroup.com/contact-us (Auto Renew Cancel / Cancel Paid Publication options) |
| Paradigm Press, LLC, 1001 Cathedral Street, Baltimore, MD 21201 | |
| Payments Mail | PO Box 964, Frederick, MD 21705 |
| Legal Entity | Paradigm Press, LLC |
Flack Jacket Finance is an independent publisher and is not affiliated with Paradigm Press, LLC or the Agora network. We may earn affiliate commissions from links on this site. This page was last verified July 20, 2026. Publisher phone numbers, portal paths, and refund policies change — always confirm directly with the publisher before acting.
For cancellation steps at sister publishers in the Agora family, see the Banyan Hill cancellation guide, the Oxford Club cancellation guide, and the Stansberry Research cancellation guide.
See the PSV* Paradigm Press charge decode for the billing descriptor breakdown, or the guides index for more publisher help pages.