You saw “IPMINVESTORPLACE MEDIA” or “IPMInvestorPlace.com” on your credit card statement and the number 800-219-8592 next to it. That charge is a subscription or auto-renewal for an InvestorPlace financial newsletter. InvestorPlace Media, LLC is a Baltimore-based publisher and a wholly owned subsidiary of MarketWise, Inc. (NASDAQ: MKTW), headquartered at 1125 N. Charles St., Baltimore, MD 21201. The “IPM*” prefix is InvestorPlace’s own billing descriptor — unlike the SR* prefix used by its MarketWise sister brands Stansberry Research and Brownstone Research, InvestorPlace uses a descriptor unique to it. InvestorPlace’s own Billing & Subscriptions page confirms the descriptor maps to them.

The charge might also appear as “www.InvestorPlace.com” if you paid with an American Express card. If your statement shows “SR* STANSBERRY RESEARCH” with the number 888-261-2693, or “SR* BrownstoneResearch.com” with the number 888-493-3156, that is a sister MarketWise brand — you want the Stansberry SR* charge decode or the Brownstone SR* charge decode instead. InvestorPlace does not share the PSV* “publishing services” prefix used by the Agora-family publishers (Paradigm Press, Banyan Hill, Oxford Club), so a PSV* charge is not InvestorPlace — see the PSV* Paradigm Press decode, PSV* Banyan Hill decode, or PSV* Oxford Club decode if that is what you are seeing.

If you do not recognize the charge at all, skip to “What If You Don’t Recognize the Charge” below. InvestorPlace does not bill people who have not subscribed, but shared cards, family members, and free-trial-to-paid conversions are common explanations.

What Products the IPM* InvestorPlace Charge Covers

InvestorPlace publishes roughly 31 paid products with more than 704,000 subscribers. The IPM* descriptor covers all of them. The most commonly billed include:

  • Growth Investor (Louis Navellier’s flagship quant growth service; $49 first year, renews at $99)
  • Breakthrough Stocks (Navellier; ~$1,250-$1,995/yr)
  • Innovation Investor (Luke Lango; $49 first year, renews at $199)
  • Early Stage Investor (Lango; ~$4,000 list / $1,799 promo — a back-end, credit-only)
  • Fry’s Investment Report (Eric Fry; $49-$99 promos)
  • Ultimate Crypto, Breakout Trader, The Speculator (Lango/Fry)
  • Inner Circle and other premium bundles (Lango; highest tier, paywalled at $1,799)

The charge amount depends on which product you subscribed to. Entry-level front-ends like Growth Investor and Innovation Investor typically bill at $49 for the first year and auto-renew at $99 or $199. Higher-tier back-ends like Early Stage Investor and Breakthrough Stocks bill at full price. If you are seeing a $99 or $199 charge and originally paid $49, that is the standard renewal after the promotional first year.

The Charge Descriptor Decoded

InvestorPlace uses the “IPM*” prefix as its billing descriptor. Here is what each variation means:

  • IPM*INVESTORPLACE MEDIA — the standard descriptor for Visa, Mastercard, and Discover purchases (verified July 20, 2026, against investorplace.com/corporate/contact-us/billing-subscriptions). The phone number 800-219-8592 follows it on most statements.
  • IPM*InvestorPlace.com — the variant cited on the publisher’s Customer Service FAQ page. The same charge.
  • www.InvestorPlace.com — the descriptor for American Express purchases.
  • IPM*INVESTORPLACE MEDI MD or IPM*INVESTORPLACE MEDIA 800 MD — card-processor truncations that include the state abbreviation (MD = Maryland) and sometimes the phone number. The same charge.
  • IPM INVESTORPLACE* (with a space) — formatting variant on some statements. The same charge.

All of these map to InvestorPlace Media, LLC at 1125 N. Charles St., Baltimore, MD 21201. The address is shared with Brownstone Research and Stansberry Research — all three MarketWise brands operate from the same Baltimore headquarters at 1125 N. Charles Street. The descriptor prefix is the fastest disambiguator: IPM* is InvestorPlace only; SR* is Stansberry or Brownstone; PSV* is the Agora family. If you are uncertain which publisher billed you, the phone number on the descriptor tells you — 800-219-8592 is InvestorPlace, 888-261-2693 is Stansberry, 888-493-3156 is Brownstone.

How to Cancel the Subscription

InvestorPlace offers three cancellation methods: online self-service, phone, and email. The Terms (verified July 20, 2026, at investorplace.com/corporate/terms-conditions) state that to cancel you must notify InvestorPlace “at least one day before the renewal date” using one of these methods.

Method 1: Cancel Online (Fastest)

  1. Log in to your account at InvestorPlace.com and visit the customer service section of your subscription management page.
  2. The Billing & Subscriptions FAQ (verified July 20, 2026) confirms: “To cancel your InvestorPlace Media subscription online, log in to your subscription service website and visit the customer service page. You will find a link there to easily cancel your service immediately.”
  3. Turn off automatic renewal.
  4. You retain access through the end of the subscription period you have already paid for. The subscription simply does not renew.

Cancel at least one day before the renewal date. Cancel inside that window and the next charge may still process, putting you in the position of requesting a refund rather than preventing the charge. The Terms also state InvestorPlace may charge “the payment method(s) associated with your Payment Account, regardless of whether information associated with your subscription has changed, such as the expiration date of the credit card” — meaning an expired card does not stop the charge. Card networks’ account-updater services can push new card details to the publisher automatically, so a new card number does not stop auto-renew. Only a cancellation does.

Method 2: Cancel by Phone

  1. Call 1-800-219-8592 (toll-free, U.S.).
  2. International callers: 1-717-522-4626 (the feedback page lists this; the Customer Service page also lists 717-2017-9729 as an international line — call the 717-522-4626 number first).
  3. Hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time (verified July 20, 2026, against investorplace.com/corporate/customer-service). No weekend hours.
  4. Have your account email or order number ready.
  5. Ask the representative to cancel your subscription and turn off auto-renewal. Confirm whether you are within any refund window that applies to your product.

Method 3: Cancel by Email

Email feedback@investorplace.com with your account email, the product name, and a clear request to cancel and turn off auto-renewal. The Terms explicitly list email as an accepted cancellation method: “by emailing us at feedback@investorplace.com (or other email address we designate).” Email is slower than the online portal but creates a timestamped written record. If there is a dispute about timing, an email with a timestamp is harder for the publisher to contest than a phone call.

The Refund Fine Print

InvestorPlace’s refund policy is product-specific, and — like every MarketWise-family publisher — the distinction between what the marketing presentation promised and what the order form says is where most disputes happen. The Terms (verified July 20, 2026) state the policy directly.

The Default: Monthly Subscriptions Are Non-Refundable

The Terms state: “Once your initial subscription commences… we do not provide refunds for initial orders or recurring monthly payments. If you cancel your monthly subscription for a specific Premium Service, you will not receive a refund or reimbursement of your monthly subscription Fee; however, you will not be charged any future monthly subscription Fees relating to such Service.” Monthly subscribers get cancellation of future charges, not a refund of past charges.

Annual Subscriptions: The 30-Day Window

The Terms continue: “If you are a User for a Term longer than a month (including, but not limited to, annual subscriptions) and you cancel within the first thirty (30) days of your initial subscription, you may receive a refund of your subscription fee minus the equivalent of one-month pro-rated charge.” After 30 days on an annual subscription, “you will not be entitled to any refund or reimbursement on account of the cancellation of your subscription, regardless of whether you have used your subscription.”

This is the structure for front-end products like Growth Investor and Innovation Investor. BBB records (verified July 20, 2026) confirm InvestorPlace honors refunds within the stated window — one BBB complaint shows a $49 auto-renewal refunded after the subscriber called, processed the same day with a 5-7 business day card-refund window cited. Another shows a $250 refund honored within 4 business days. InvestorPlace is one of the more reliable MarketWise brands for honoring front-end refunds when the subscriber contacts them within the window — facts.yaml flags its 90-day refunds as “a relative bright spot” in the family.

Back-End Products: Credit-Only

Higher-tier products follow the MarketWise-family pattern: credit-only refunds after the stated window, with credits expiring after one year. BBB records (verified July 20, 2026) document the specific mechanics. In one Breakthrough Stocks case, the publisher’s BBB response stated the order confirmation disclosed “a 30 day InvestorPlace Credit refund policy” — meaning the subscriber could cancel within 30 days for InvestorPlace Credit (not cash) usable toward other services. The same BBB response documented the publisher eventually issuing a cash refund “as an exception to our standard policy” after escalation. The pattern across MarketWise back-ends is consistent: the default offer is credit, but escalation can yield cash.

Another BBB complaint documents a $1,960.47 partial refund offered on a Breakthrough Stocks subscription purchased by phone — the publisher’s response confirmed the sales representative explained “a 90-day store credit” policy at the point of sale and that “there was no cash refund available for this purchase.” The partial cash refund was offered as an exception. The lesson: back-end products at InvestorPlace default to credit, and the order-form terms — not the marketing pitch — govern.

Phone Orders: The 72-Hour Window

The Terms include a phone-order-specific clause: “If you order any Services by telephone and do not agree to be legally bound by this Agreement at that time, you must notify InvestorPlace within seventy-two (72) hours from the time that InvestorPlace has sent you an introductory e-mail to your User Account e-mail address on record, that you desire to cancel such Services, whereby the Services will be cancelled, and a refund of any payments or Fees already paid to InvestorPlace with respect to the order of the Services will be issued with no further obligation.” If you subscribed by phone, you have 72 hours from the welcome email to cancel for a full refund. This is the same clause Brownstone Research uses — the MarketWise-family Terms template carries it across brands.

The 365-Day Guarantee on Some Front-Ends

BBB records (verified July 20, 2026) show at least one InvestorPlace order-form disclosure stating: “You may cancel your subscription within 365 days for a full refund.” This is product-specific — it appears on certain front-end subscriptions (the BBB case referenced a $49 auto-renewal product) and is stated on the order form, not in the marketing video. Always check your order confirmation email for the specific window that applies to your product. The 365-day window is notably more generous than the 30-day Terms default and than most MarketWise peers offer.

Refund Processing Time

The Terms state refunds are credited to your payment account within “seven to fourteen (7-14) business days” following cancellation notification. BBB responses cite “5-7 business days” for card refunds in practice — the same two-timeline pattern seen at Brownstone. Check refunds — issued when the original card is no longer valid — take two to three business weeks per the Billing & Subscriptions FAQ. If you are owed a check refund, follow up if it does not arrive within three weeks.

The Marketing-vs-Order-Form Gap

This is the most-documented complaint pattern. BBB and complaint records show subscribers who heard “money-back guarantee” or “refund” in a marketing presentation, requested a refund, and were told the order form terms governed — which on back-end products means credit, not cash. The verbal-promise-then-denied pattern is the recurring grievance across the MarketWise family. InvestorPlace’s position in BBB responses is that the order form terms govern, but BBB records also show InvestorPlace has issued full or partial cash refunds in a meaningful share of escalated complaints, particularly when the subscriber documented the situation and pressed the point, or canceled within the stated window. InvestorPlace is more willing than most MarketWise peers to honor front-end refunds without escalation — the back-end products are where the friction lives.

The Auto-Renew Trap to Watch For

InvestorPlace subscriptions auto-renew by default. The order form discloses that the subscription will automatically renew at the full list price until you cancel. For annual, bi-annual, and quarterly subscriptions, InvestorPlace sends a renewal notification email one month before the automatic renewal occurs — a better practice than some peers. For monthly subscriptions, the card is charged on the month the subscription is set to expire. Lifetime subscribers see a small annual maintenance fee rather than a full renewal charge.

The one-day rule is the key detail. The Terms state you must notify InvestorPlace “at least one day before the renewal date” to avoid being charged for the renewal. Cancel inside that window and the charge may still process. The Terms also state the publisher may charge the payment method on file “regardless of whether information associated with your subscription has changed, such as the expiration date of the credit card” — meaning an expired card does not stop the charge, and card networks’ account-updater services can push new card details to the publisher automatically. A new card number does not stop auto-renew. Only a cancellation does.

The fix: turn off auto-renew in your account settings immediately after subscribing, or calendar the renewal date a week in advance.

Confirmation Checklist

After cancelling, verify each of these:

  1. You received a cancellation confirmation email from InvestorPlace. If not within 24 hours, call 800-219-8592 or email feedback@investorplace.com.
  2. Your account page at InvestorPlace.com shows the subscription as canceled or auto-renew turned off.
  3. Auto-renew is off for all products in your account, including any bundled with the one you intended to cancel. InvestorPlace sometimes bundles products, and canceling one may leave others active.
  4. Check your credit card statement the following month — no new IPM*INVESTORPLACE MEDIA charges should appear, and if one does, call immediately.
  5. If you were promised a refund, confirm the amount, the form (cash or credit), and the timeline. Cash refunds process back to your original payment method in 5-7 business days per BBB responses (7-14 business days per the Terms). Credits apply to your account for use toward other InvestorPlace products and typically expire after one year.

What If the Charge Is Not Yours

If you have never subscribed to any InvestorPlace product and the charge is unfamiliar, contact Customer Service at 800-219-8592 or email feedback@investorplace.com. Common explanations include a family member who used a shared card, a free trial that converted to paid, or a subscription purchased under a different email address. InvestorPlace’s BBB responses show they actively investigate “I don’t recognize this charge” complaints and will locate accounts by name, email, or card — if no account exists, they will say so.

The Terms state that initiating a chargeback without first contacting customer service can complicate resolution. If you have contacted InvestorPlace and the issue is unresolved, a chargeback through your card issuer remains the escalation path. Try the publisher first — their phone line is staffed and BBB records show they resolve a meaningful share of billing complaints when the subscriber calls directly, particularly on front-end products.

When a Chargeback Makes Sense

A chargeback is the last resort. Use it only if:

  • You contacted InvestorPlace by phone and email and received no response within a reasonable timeframe.
  • The charge is clearly fraudulent (you have no account and never subscribed).
  • You cancelled within a refund window stated on your order form and were denied a refund you are owed.
  • You have written evidence of a refund promise that customer service refuses to honor.

Filing a chargeback without first contacting the publisher will likely result in InvestorPlace disputing it, and their order-form records are thorough. If you have the cancellation confirmation and any refund promise in writing, your card issuer will have what it needs to side with you. BBB records document cases where the initial service-desk refusal was reversed after escalation — so document everything before going to your card company.

Contact Reference

All contact information verified July 20, 2026 against investorplace.com/corporate/contact-us/billing-subscriptions, investorplace.com/corporate/customer-service, investorplace.com/corporate/terms-conditions, investorplace.com/corporate/feedback/, and investorplace.com/privacy-policy/.

MethodDetails
Phone (U.S.)1-800-219-8592
Phone (International)1-717-522-4626 (feedback page); 717-2017-9729 (customer service page)
HoursMonday-Friday, 9 a.m.-5 p.m. Eastern Time
Emailfeedback@investorplace.com
Online PortalInvestorPlace.com (subscription management page, customer service section)
MailInvestorPlace Media, LLC, 1125 N. Charles St., Baltimore, MD 21201
Legal EntityInvestorPlace Media, LLC
ParentMarketWise, Inc. (NASDAQ: MKTW)

Flack Jacket Finance is an independent publisher and is not affiliated with InvestorPlace Media, LLC or MarketWise, Inc. We may earn affiliate commissions from links on this site. This page was last verified July 20, 2026. Publisher phone numbers, portal paths, and refund policies change — always confirm directly with the publisher before acting.

For the billing descriptor breakdown at sister MarketWise brands, see the SR* Stansberry Research charge decode and the SR* Brownstone Research charge decode (linked above). See the guides index for more publisher help pages.